Language Access Interpreter Services

LAIS Update Quick Reference Guide Fax Request Form LAIS Sign Frequently Asked Questions Tips for Working with Trained Health Interpreters In-person Interpreter Languages Language Access Code of Ethics Over-the-Phone Interpreter Services Over-the-phone Interpreter Languages Over-the-phone Interpreter Services Guide Country and Language Information Writing Systems and Languages of the World Cue Cards in Community Languages Translation Sample Notification Form Language ID Card Links More Resources

Language Access currently employs trained health interpreters providing face-to-face interpreter services in 34 languages. These services are provided free of charge. The health interpreters also provide other language services.

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Why should I request a trained health interpreter?

For PEACE of mind for you and your patient, client, resident.

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What type of qualifications do the trained interpreters have?

Language Access Health Interpreters meet a number of employment criteria, including language proficiency and interpreter skill requirements. They must also successfully complete WRHA Language Access Health Interpreter Training, and perform their duties in accordance with the WRHA Code of Ethics and Standards of Practice.

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How do I request a trained health interpreter?

Healthcare providers at WRHA facilities and WRHA funded facilities can request a trained interpreter in two ways:

• Call 788-8585 (24/7) and speak to an intake operator
  Click here for Quick Reference Guide
  
• Complete and fax a request form to 940-8650
  Click here for Fax Request Form

N.B.: Fax option only available Monday - Thursday; 0800-1600 hrs.

*Fax option is not applicable urgent or same-day service requests

For each request for interpreter services you must indicate:

• Your full name, work telephone/fax number
• Name and location of your facility/program/site (requester)
• Patient/client full name, gender, phone number, chart/case number
• Interpreter gender requirement or preference, as applicable
• Appointment date, time and name of service provider
• Appointment duration (including extra time for interpretation)
• Appointment site/program and location including street address & room number, phone number, fax number

When you call 788-8575 to place a request the intake operator collect the details pertaining to your request, verify interpreter availability, end the call, and then page the interpreter with the request details. The interpreter will call the intake operator and accept or decline the assignment. Within 24 - 48 hours, you (requester) will receive a fax notification indicating whether or not an interpreter has been scheduled.

Please keep a record of the notification record and inform the patient/client and other appropriate person(s) that a WRHA Language Access trained interpreter has been scheduled.

Be sure to call 788-8585 when an appointment is cancelled or rescheduled so that the interpreter can be notified.

For more information

• Click on the links in the "Site Tools" bar
• E-mail languageaccess@wrha.mb.ca
• Phone: 940-8570

Contact Us

Jeannine Roy, Manager
Ph: 940-8570 Fax: 940-8650
jproy@wrha.mb.ca

Allana Carlyle, Coordinator
Ph: 940-8733 Fax: 940-8650
acarlyle@wrha.mb.ca

Janina Jedrzejewski, Administrative Secretary
Ph: 940-8563 Fax: 940-8650
jjedrzejewski@wrha.mb.ca