Language Access currently employs trained health interpreters providing face-to-face interpreter services in 34 languages. These services are provided free of charge. The health interpreters also provide other language services.
Why should I request a trained health interpreter?
For PEACE of mind for you and your patient, client, resident.
What type of qualifications do the trained interpreters have?
Language Access Health Interpreters meet a number of employment criteria, including language proficiency and interpreter skill requirements. They must also successfully complete WRHA Language Access Health Interpreter Training, and perform their duties in accordance with the WRHA Code of Ethics and Standards of Practice.
How do I request a trained health interpreter?
Healthcare providers at WRHA facilities and WRHA funded facilities can request a trained interpreter in two ways:
N.B.: Fax option only available Monday - Thursday; 0800-1600 hrs.
*Fax option is not applicable urgent or same-day service requests
For each request for interpreter services you must indicate:
- Your full name, work telephone/fax number
- Name and location of your facility/program/site (requester)
- Patient/client full name, gender, phone number, chart/case number
- Interpreter gender requirement or preference, as applicable
- Appointment date, time and name of service provider
- Appointment duration (including extra time for interpretation)
- Appointment site/program and location including street address & room number, phone number, fax number
When you call 788-8575 to place a request the intake operator collect the details pertaining to your request, verify interpreter availability, end the call, and then page the interpreter with the request details. The interpreter will call the intake operator and accept or decline the assignment. Within 24 - 48 hours, you (requester) will receive a fax notification indicating whether or not an interpreter has been scheduled.
Please keep a record of the notification record and inform the patient/client and other appropriate person(s) that a WRHA Language Access trained interpreter has been scheduled.
Be sure to call 788-8585 when an appointment is cancelled or rescheduled so that the interpreter can be notified.
For more information
Jeannine Roy, Manager
Ph: 940-8570 Fax: 940-8650
Allana Carlyle, Coordinator
Ph: 940-8733 Fax: 940-8650
Janina Jedrzejewski, Administrative Secretary
Ph: 940-8563 Fax: 940-8650