Language Access Interpreter Services

Over-the-Phone Interpreter Services

To reduce risks associated with language barriers and working with untrained interpreters (family members, friends, visitors, staff, or volunteers), WRHA Language Access employs trained, accredited interpreters who provide interpreter services in a variety of languages. However, it is impossible to provide an in-person interpreter for every situation. In order to provide a more complete range of services, Language Access has a formal contract with MCIS Language Solutions* to provide over-the-phone interpretation in over 200 languages 24/7 when a WRHA Language Access trained health interpreter is unavailable.

For most situations, over-the-phone services must be pre-authorized with a specific client ID number and a unique single-use authorization code, and are arranged by Language Access @ 204-788-8585. However, due to the urgent nature of situations in Emergency Departments, ER staff have been granted pre-authorized direct access to MCIS Language Solutions. Our Quick Reference Guide For Over-the-Phone Interpreter Services will provide you with more information. If you have further questions about over-the-phone interpretation send a message to

Make text smaller Make text bigger
Traditional Territories Acknowledgement
The Winnipeg Regional Health Authority acknowledges that it provides health services in facilities located in Treaty One and Treaty Five territories, the homelands of the Métis Nation and the original lands of the Inuit people. The WRHA respects and acknowledges harms and mistakes, and we dedicate ourselves to collaborate in partnership with First Nation, Métis and Inuit people in the spirit of reconciliation.
Click here to read more about the WRHA's efforts towards reconciliation

WRHA Accessibility Plan Icon
Wait Times
View the Winnipeg Health Region's current approximate Emergency Department and Urgent Care wait times.

View wait times
Find Services
Looking for health services in Winnipeg?

Call Health Links-Info Sante at 788-8200

Search 211 Manitoba

Explore alternatives to emergency departments at

Find a Doctor
Contact Us
Do you have any comments or concerns?

Click here to contact us
The Winnipeg Health Region has a variety of career opportunities to suit your unique goals and needs.

Visit our Careers site
WRHA Logo Help| Terms of Use | Contact Us | En français