Disability affects the lives of many Manitobans. Today, one in six Manitobans has a disability, and the number will continue to grow as our population ages.
The Accessibility for Manitobans Act (AMA) became law in December, 2013, and applies to all organizations that provide goods and services, including the WRHA. The AMA includes five main standards: customer service, employment, information and communication, transportation and built environment. All these standards must be complied with by 2023.
To help us develop a culture of accessibility for the benefit of both those we serve and our staff, you’ll find accessibility training modules and communication tools designed to support this important work. We’ll continue to update the site as new resources become available. Check back frequently for the latest information, and watch for more information in the Health Care Connection, the regional newsletter for staff.
Accessibility information for the public
This site includes our Accessibility Plan and other resources. We invite you to send us feedback on our Accessibility Plan and any suggestions you have to help us in our journey towards improving accessibility.
- View the WRHA Accessibility Plan 2022-2024 (PDF, 338 KB)
- View the WRHA Accessibility Plan 2019-2021 (PDF, 957 KB)
- Progress Report: WRHA Implementation of the Accessibility for Manitobans Act – March 2019 (PDF, 162 KB)
- Click here to access our online feedback form
- WRHA Policy 10.60.010 Access for Persons with Service Animals (PDF, 156 KB)
- WRHA Policy 10.60.020 Support Persons for People Disabled by Barriers (PDF, 218 KB)
- WRHA Policy 10.60.030 Accessibility for Persons with Disabilities: Customer Service (PDF, 181 KB)
Accessible Customer Service Training for WRHA staff
All WRHA staff are required to complete Accessible Customer Service Training by Nov. 1, 2017.
The WRHA has developed Accessible Customer Service Training in compliance with provincial government legislation that requires that all public sector institutions comply with the Customer Service Standard, also by Nov. 1, 2017.
An online training module is now available through LMS. All staff and physicians must complete this training.
Accessible Customer Service Training can be found via your LMS account.
Login here and search for "accessibility": https://manitoba-ehealth.learnflex.net
Please ensure your SAP Person ID number has been attached to your LMS account so your completion is recorded. Instructions are posted on the Welcome page.
Instructions for managers of staff who do not have a WRHA work email and/or don't have access to the LMS, can be found on this Insite page: Accessible Customer Service Training.
For tools, strategies and resources on improving accessibility in your area, see https://home.wrha.mb.ca/accessibility/index.php
Please contact the Service Desk (204-940-8500) for technical issues.