If you have questions, suggestions or concerns related to the health care services you are receiving, we can help.
WRHA Client Relations works within the region to help our patients, clients and residents navigate their health-care journey.
If your concern is about a family member or someone close to you, we may need to know more about the patient or client you are calling about, and they need to give us legal permission to look into their care.
These conversations should begin with the care team at the place where the care was, or is, being received. All hospitals, health centres, personal care homes, community offices & ACCESS Centres have dedicated staff who can help. This should be your first stop.
If you don’t see your facility listed, or you have already spoken to someone at the place where care was received and you still need to talk to someone about outstanding questions or concerns, please contact the WRHA Client Relations Coordinator:
WRHA Client Relations
Email: [email protected]
Please leave us your name and a phone number where we can call you during the day. We need this to review your concern and tell you what we have learned.
The Client Relations Coordinator will contact you or appropriately direct your call, within two business days.
We want to hear your concerns in the best way you can communicate them. If English is not your first language, please let us know so we can have interpreters readily available to assist.
What you tell us is taken seriously. Some concerns can be handled right away, while others may take more time to look into. You may get phone calls or letters with updates on the status of your concern. While the concern is being looked into, we will talk to those involved on a need-to-know basis. The lessons learned may be shared in order to improve care for others. Finally, your privacy will be protected at all times under The Personal Health Information Act.
Please click on the following links to learn more about the Client Relations process:
- Client Relations Process Map (PDF, 34 KB)
- WRHA Policy 10.50.010 Complaint Management and Reporting – Health Care Experience (PDF, 112 KB)