Performance Measure
Service Experience Score
What it measures: The average experience score for services received at a WRHA facility, on a scale from 0 (very poor experience) to 10 (very good experience).
Why it's important: Positive experience scores are associated with improved quality of care. It is critical to gather information about patient experiences to identify gaps in care and opportunities for improvement. A higher percentage is desired.
How it's calculated: Add all experience scores received during the reporting period and divide by the total number of survey responses.
Frequency of Reporting: Quarterly
Note: Provincial target to be confirmed for 23/24
Monthly Performance
April 2024
8.6
May 2024
8.9
June 2024
8.7
12-Month Performance Trend