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Graphic: 2023-2028 WRHA Strategic Plan

Performance Measure

Service Experience Score

What it measures: The average experience score for services received at a WRHA facility, on a scale from 0 (very poor experience) to 10 (very good experience).

Why it's important: Positive experience scores are associated with improved quality of care. It is critical to gather information about patient experiences to identify gaps in care and opportunities for improvement. A higher percentage is desired.

How it's calculated: Add all experience scores received during the reporting period and divide by the total number of survey responses.

Frequency of Reporting: Quarterly

Note: Provincial target to be confirmed for 23/24

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Monthly Performance

October 2023


November 2023


December 2023


12-Month Performance Trend

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Back to the WRHA Strategic Plan