Performance Measure
Service Experience Score
What it measures: The average experience score for services received at a WRHA facility, on a scale from 0 (very poor experience) to 10 (very good experience).
Why it's important: Positive experience scores are associated with improved quality of care. It is critical to gather information about patient experiences to identify gaps in care and opportunities for improvement. A higher percentage is desired.
How it's calculated: Add all experience scores received during the reporting period and divide by the total number of survey responses.
Frequency of Reporting: Quarterly
Note: Provincial target to be confirmed for 23/24
Monthly Performance
October 2023
8.7
November 2023
8.7
December 2023
8.9
12-Month Performance Trend
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