The Client Relations team works within the Regional Quality Improvement & Patient Safety Unit. The Unit supports Regional programs and sites in their efforts to promote and achieve high quality care and service, evidence-informed decision making and provide key information to facilitate effective knowledge management.
The Client Relations team:
- Manages feedback from the public
- Meets with clients and families as part of working through the feedback process
- Provides support to staff using RL6
- Administers educational staff workshops
- Provides consultation to staff who are seeking resources on managing a client complaint in their area
- Works on projects that engage the public regarding health care services
What kind of feedback do we get?
Client relations receives feedback from patients, clients, residents, their families, and other members of the public. Client Relations receives feedback from the public in the form of compliments, complaints and suggestions for improvement. We acknowledge all complaints, compliments and suggestions within one working day of receipt. Client Relations assists people in navigating health services in the Winnipeg health region. At times, this includes referring people to the appropriate program or site or helping parties resolve issues of concern.
How do we receive feedback?
We get phone calls, emails, letters, online inquiries and referrals from outside agencies. We also receive requests for information from Manitoba Health as well as respond to feedback on behalf of senior management and the Minister of Health. Sometimes we get requests that do not pertain to services in the Winnipeg health region, and we forward that on to the appropriate people to handle.
How does the public contact us?
We respond to everyone’s requests, usually within one business day. We provide flexible options for sharing their concerns and we remain impartial throughout the process. A reasonable attempt is made to have concerns understood and resolved.
In addition to an online submission form, the public may contact us through:
WRHA Client Relations